A weekend attack on vehicle rental firm Sixt caused business interruptions at customer service centers and certain outlets. Sixt is a German-based vehicle rental, car-sharing, and ride-hailing company with over 2,000 outlets in over 105 countries.
Recently, Sixt reported they were the victims of a cyberattack that prompted them to limit access to all IT systems, except those critical to its continued operations, such as the official site and apps. Sixt customers, agents, and service locations are experiencing business interruption due to the IT system outage, although the company claims that the impact is minimal.
“Impacts on the company, its operations and services have been minimized to provide business continuity for customers,” as stated by Sixt. “However, temporary disruptions, in particular in customer care centers and selective branches, are likely to occur in the short term.”
The German media revealed that most automobile reservations were made via pen and paper starting Friday morning since systems were down. Furthermore, clients who contacted the organization received a recorded message stating that the company is temporarily inaccessible owing to a technical issue and can only accept email queries with a delay.
With the Northern Hemisphere’s vacation season approaching, significant tourism organizations, such as Sixt, are likely to face increased threats from hostile actors such as ransomware gangs. For the time being, no more information on the sort of cyberattack has been revealed, and Sixt has only said that it is continuing its investigation with the assistance of internal and external specialists.
Customers are also asked for their patience and understanding in the firm’s notice, and the company pledges to offer further information on the problem shortly. Sixt has yet to respond to emailed queries regarding the cyberattack.